Products

After the order has been dispatched, it usually takes 4-5 working days to process your order, and it might take 9-21 days to be delivered to your location.

When your items have been dispatched, we will send a notification email to your registered email address.

We do care about our customers, and we will solve any issue with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team with the following details:

• The order number
• The faulty item’s name and number
• A description of the fault (along with the pictures) We’ll get back to you within 24 hours, and once the details have been verified, we will send you a replacement item as soon as possible.

If your estimated delivery date has passed and you haven’t received your order, feel free to write us at contact@jildleather.com

We offer 30 days money-back guarantee, so you can feel comfortable and stress-free while ordering from us. For return or exchange, feel free to email us at contact@jildleather.com