FAQs
Common FAQs
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to contact@jildleather.com.
All orders dispatched are free of charge in the USA. However, other than that if you are not in USA the delivery charges may apply.
After the order has been dispatched, it usually takes 4-5 working days to process your order, and it might take 9-21 days to be delivered to your location.
We do our own shoots and display only our genuine products. These products are manufactured and stitched in our own factory. We do not believe in showing pictures of other Brands to mislead our customers. However, the actual colours you see will depend on your mobile phone/ computer or laptop display quality.
If your estimated delivery date has passed and you haven’t received your order, feel free to write us at contact@jildleather.com
Shipping, Returns, & Warranty
Learn more about our shipping and return policy as well as the products warranty.
We offer 30 days money-back guarantee, so you can feel comfortable and stress-free while ordering from us. For return or exchange, feel free to email us at contact@jildleather.com
When your items have been dispatched, we will send a notification email to your registered email address.
We do care about our customers, and we will solve any issue with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team with the following details:
- The order number
- The faulty item’s name and number
- A description of the fault (along with the pictures) We’ll get back to you within 24 hours, and once the details have been verified, we will send you a replacement item as soon as possible