Trio Brown Leather Backpack

At Jild leather, we strive to provide the best quality products and exceptional customer service. We understand that sometimes returns or exchanges are necessary and we want to make the process as easy as possible.

-Customer can Return or Exchange within 30 days of receiving their order. All items must be unworn, unwashed, and undamaged (unless the item was damaged upon receipt). Once we’ve received the item, we will inspect it and notify you that we have received the returned product. -We will refund the cost of the item only and not the original delivery cost.

-We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else. -Refunds not available for sale items. We offer exchange on sale items.

Size Issue

We highly suggest using our sizing chart before ordering any product from our website. In case the size is not accurate (runs small or big), don't hesitate to contact us at mailto:support(contact@jildleather.com) If you have any confusion regarding our size chart, please let us know via email. Our team will assist you.

Color:

Please note the color of the actual product may slightly differ due to differences in screen resolution.

RETURN AND EXCHANGE GUIDELINES:

Order Cancellation:

Order cancellation requests can be placed before order shipping. Once order is shipped it cannot be cancelled.

Exchange:

Any item you purchased from our store can be exchanged or returned on the following basis:

Must be in original condition with packaging and tags attached Fit is not accurate (runs big or small) If the item is defective or damaged during transit. (Required images with original tags) Received item is different than what was ordered. (Required images with original tags) Exchanges are subject to availability. Please confirm that we have the item you are looking for.

Personalized or other customized product may not be returned for refund or exchange under any circumstances. We allow customers to return their ordered product within 05 days of time. You can process your refund by sending email at mailto:contact@jildleather.com Before you process your refund, please read the following guidelines.

Must be in original condition with packaging and tags attached If the item is defective or damaged during transit. (Required images with attached tags) No refund will be issued if the product is missing its original tags, packaging, damaged or used too many times by the customer.

Once we will receive the product at our Fulfillment Center accordingly, we will start the inspections process and within 48 Hours of receipt we will start the desired process of reimbursements. (Usually, the process of reimbursements can take 4 – 7 Working Days to reflect in the statement of your Original Payments Method) To process your exchange, we will need your order number, photos of the item, and any other information about your use of the product that may help us understand the potential defect.

Please note: If we receive an item and find that it has violated our exchange/return policy guidelines, your request will not be processed.